Shipping Policy for Fine Art Prints
Effective Date: 11/09/2023
1. Products Available for Domestic and International Shipping
Paper Fine Art Prints: Paper fine art prints are available worldwide.
Framed Fine Art Prints: Framed fine art prints are only available within Australia. Framed Fine Art Prints cannot be shipped worldwide.
1. Shipping Methods and Timelines
We offer several shipping options to accommodate your needs:
Standard Shipping: Our standard shipping option typically takes up to 5-7 business days for domestic orders and 14-21 business days for international orders.
Expedited Shipping: For customers who require their prints sooner, we offer expedited shipping at an additional cost. Expedited orders are typically delivered within 1-2 business days for domestic orders and 7-14 business days for international orders.
Please note that shipping times may vary based on factors beyond our control, such as customs clearance, holidays, and unforeseen weather conditions. We will provide you with a tracking number once your order is shipped so you can monitor its progress.
2. Shipping Rates
Shipping rates are calculated based on the size and weight of your order, as well as the shipping destination. You can view the shipping costs during the checkout process before completing your purchase. For international orders, please be aware that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
3. Packaging and Handling
We take great care in packaging your fine art prints to ensure they arrive in pristine condition. Prints are securely placed in protective sleeves or tubes, depending on their size and format. Larger prints may be shipped in sturdy, custom-made packaging to prevent damage during transit.
4. Shipping Address
Please ensure that your shipping address is accurate and up to date when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact our customer support as soon as possible.
5. Lost or Damaged Shipments
While we take every precaution to protect your prints during shipping, occasionally, accidents or mishandling may occur. If your order arrives damaged or is lost in transit, please contact us immediately, and we will work to resolve the issue promptly. We may require photographic evidence of any damage to assist in the claims process.
6. International Shipping
For international orders, please be aware that customs policies and import regulations vary by country. You are responsible for understanding and complying with your country's customs requirements. Any additional fees or charges imposed by customs authorities are your responsibility.
7. Returns and Refunds
For information on our return and refund policy, please refer to our Return and Refund Policy.
8. Contact Us
If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer support team at hello@rosslongphoto.com. We are here to assist you and ensure that your fine art prints reach you in the best possible condition.
By placing an order with Ross Long Photo, you acknowledge and accept the terms and conditions outlined in this Shipping Policy. We appreciate your trust in us and look forward to providing you with beautiful fine art prints that you will cherish for years to come.
